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Return policy

 

Last updated: June 24, 2022

If, for any reason, You are not completely satisfied with a purchase we invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased from https://www.wickedlasers.com

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for canceling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement.

You can inform us of your decision by email: support@wickedlasers.com

Full Refunds:

Customers must meet the following criteria to receive a full refund, minus the cost of shipping:

  • The returned items must be unused, sealed, in the same condition upon receipt of the package.
  • Customers must also return the original packaging of the item.

 

Partial Refunds and Repacking Fee:

If Item(s) are in open-box condition, Wicked Lasers deducts a repacking fee equal to 15% of the price paid for the Item(s). Wicked Lasers also deducts the cost of outbound shipping as with any return.

Item’s are considered open-box condition if:

  • Item(s) not in its sealed, unused and original condition.
  • Item(s) damaged or with incomplete parts for reasons not due to Wicked Lasers’ error.

 

Why does Wicked Lasers charge a repacking fee?

After receiving a returned item(s) in an open-box condition, Wicked Lasers technicians carefully clean, refurbish, and repack these Item(s) for our partnerships and secondary market sales. Wicked Lasers does not sell refurbished units as new. To offset the costs associated with repacking activities, Wicked Lasers deducts a fee on Item(s) that are returned in an open-box condition.

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.

Returning Goods

You are responsible for the cost and of returning the Goods to Us. You should send the Goods at our UK address after you have received an email from with an RMA number and return instructions.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: support@wickedlasers.com